Version 2026-07-27-r18 — last updated: 27/07/2026
DoggieAI is supplied by Doggie Education, Italian VAT number 07083600481, under the DoggieAI brand (“DoggieAI” or “we”).
Email and support: contattaci@doggieeducation.it — telephone: 055 0317729 — service website: ai-staging.doggieeducation.online.
DoggieAI is an artificial-intelligence conversational assistant for dog training and the human-dog relationship. The free chat provides general information; paid plans and promotional access provide a digital journey. Chat uses written messages, Live offers browser voice with an optional camera, and Complete combines the modules. Price, frequency, duration, messages and minutes are always shown before ordering.
The service is available only to people aged at least 18. Journeys with a human dog trainer are separate services presented and sold on the Doggie Education website.
DoggieAI may appear as a widget on authorised websites. The chat remains supplied by Doggie Education under these Terms; the host website is responsible for its own content, services and notices. Acceptance of the Terms and acknowledgement of the notices are requested separately.
The interface clearly identifies DoggieAI as an artificial-intelligence system and system responses as AI-generated content. You are not speaking in real time with a human dog trainer. This information remains visible before and during the interaction.
Responses are probabilistic and may be incomplete, inaccurate or unsuitable for a particular case. DoggieAI does not replace veterinary care, an in-person behavioural assessment or a qualified professional. Assess the real context and seek professional help where needed before applying material guidance.
In Chat and camera-off Live, DoggieAI cannot see the dog or environment. With the camera on, it analyses only transmitted frames: field of view, lighting, delay, connection and missing images may hide decisive details. Do not use responses as the sole basis for health, safety or harm-risk decisions.
We do not guarantee specific training or behavioural outcomes. Results depend on the dog, context, consistency and implementation. You retain physical supervision of the dog and must stop activities causing intense fear, pain, aggression or danger to people or animals.
For a possible medical emergency, aggression risk, danger, sudden deterioration or suffering, stop the activity and immediately contact a veterinarian or competent emergency service. Do not wait for a DoggieAI response.
Before ordering, we show the main characteristics, plan, total price per period, charging frequency, included messages or minutes, renewal and applicable conditions. The final action clearly states the payment obligation. Prices are not personalised by automated decision-making; promotional codes follow objective conditions shown in the journey.
A paid contract is formed when you complete Stripe checkout. A 100% complimentary-code contract is formed when you confirm activation in DoggieAI. You receive electronic confirmation with a summary, applicable documents and personal links. The selected language governs the available interface and contractual communications.
Stripe processes payment details directly; DoggieAI does not retain the full card number. Discounts below 100% apply to later charges for as long as stated in the order. A 100% code grants only the displayed complimentary periods and requires no card.
A paid plan is an open-ended subscription with monthly or annual recurring billing, not a fixed-term contract extended by tacit renewal. Stripe charges the confirmed price each period until you stop future charges. You may do so at any time through your account or customer portal; service continues to the end of the paid period. Stopping future charges is not withdrawal from the original contract and does not automatically create a refund.
Access through a 100% code is fixed-term: it includes the displayed complimentary periods, ends on the stated date without charges and never converts automatically into a paid plan. Continuing requires a new express choice.
Future price or essential-feature changes will be communicated before the affected charge. If law or the nature of the change requires consent, it will not apply without renewed acceptance; you may always stop future charges before it takes effect.
Chat and Live may be purchased separately or combined in Complete using the same email. Modules share the useful journey summary while each subscription keeps its own price, period, charge and management.
Each Chat plan includes the messages shown per period. The allowance resets each period, including promotional periods, and does not roll over. Extra messages are a one-off purchase, credited after payment, used after the included allowance and retained until used or access lawfully ends.
Live and Complete include the displayed minutes. Each started minute counts and the periodic allowance does not roll over. Extra minutes are a one-off purchase, used after the included allowance and not reset on billing. A session lasts up to 30 minutes and may end sooner if the remaining allowance is lower. DoggieAI does not retain audio or video as files; transcripts and summaries follow the Privacy Policy.
Live requires a microphone, speaker, compatible browser and suitable connection. The camera is optional. Keep the device stable or have another person manage it, and do not handle it while controlling the dog.
The access link is personal and must not be shared. To prevent abuse, the system may limit distinct devices or IP addresses. Contact us if mobile networks, VPNs or corporate networks block legitimate use.
You must not:
Describe the situation truthfully to the best of your knowledge, avoid unnecessary third-party personal data and do not apply responses mechanically where the real situation appears different, uncertain or risky.
We may temporarily restrict access for security, abuse prevention or maintenance. Before a lasting restriction for breach, where reasonable, we will explain the reason and allow clarification.
If you buy as a consumer, you may withdraw within 14 days of formation without giving a reason. Use the online “Withdraw from the contract here” function or send an unambiguous statement to the support email. The function collects your name, contract and electronic contact and promptly emails a receipt containing the statement, date and time.
Withdraw from the contract here.
For immediate activation, we expressly ask you to request performance during the withdrawal period. If you withdraw after performance starts, a proportionate amount for what was supplied may be due. The right may end only after full performance in the cases and under the conditions set by law, with express consent and acknowledgement of the consequence; partial use alone does not end the right.
Where due, refunds use the same payment method within 14 days of notice, unless otherwise agreed and at no cost. No additional voluntary commercial refund guarantee is offered beyond statutory rights: withdrawal, conformity remedies and other mandatory rights remain intact.
Mandatory rights for digital services remain intact. If DoggieAI is not supplied, does not match the contract or has a material defect, you may request free restoration of conformity and, where the conditions apply, a price reduction or termination. We provide the updates, including security updates, required for the applicable period.
We may perform maintenance and security work. We do not promise uninterrupted availability but use reasonable continuity, recovery and protection measures. External dependencies may cause downtime. AI limitations do not remove our obligations, and nothing limits mandatory rights or liability that cannot lawfully be excluded, including fraud, wilful misconduct or gross negligence.
Software, design, trademarks, the knowledge base and original content are protected and belong to their respective owners. You may use responses for personal purposes; you may not systematically copy them, train a competing service on the content, or reconstruct DoggieAI or its knowledge base.
For support or complaints, email us with the purchase email and payment reference. We will respond within a reasonable time. If a consumer complaint remains unresolved, we will provide on a durable medium the competent ADR body and whether we intend to participate. The EU ODR platform was discontinued on 20 July 2025, so we do not provide an obsolete link.
Italian law applies without depriving consumers of mandatory protection in their country of habitual residence where applicable. Consumer jurisdiction follows applicable rules, normally the courts of the consumer’s residence or domicile; we do not impose exclusive jurisdiction in Florence.
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